Payment Options

1. Accepted payment methods

At checkout we confirm availability and then send a secure payment link. You can pay by:

• Credit and debit card — Visa, Mastercard, Maestro and American Express.
• SEPA bank transfer — for private customers and companies inside the euro area.
• Instalments — 3 or 6 monthly payments with no interest charge, subject to eligibility.
• Cryptocurrency — BTC, ETH or USDT, with a 3% reduction on the order total.

2. Card payments

Card payments are handled by our payment provider on its own secure page. You are redirected to your bank for Strong Customer Authentication (3-D Secure), and the amount is captured once the order is confirmed. We never see or store your full card number.

3. SEPA bank transfer

We send an invoice with our IBAN and a payment reference. Production starts once the funds are credited to our account, normally 1–2 working days after you send the transfer. Please always quote the payment reference, otherwise we cannot match your payment to your order.

4. Instalments

Instalment plans split the order total into 3 or 6 equal monthly payments with no interest charge. Availability depends on your country of residence and on a short eligibility check by the instalment provider. The first payment is taken when the order is confirmed; the remaining payments are collected automatically on the same day of each following month.

5. Cryptocurrency

We accept BTC, ETH and USDT. The euro amount is converted at the rate quoted in your payment link and the quote is valid for 30 minutes. Crypto orders receive a 3% reduction on the order total. Refunds for crypto payments are issued in euro by bank transfer.

6. Currency, VAT and invoicing

All prices are displayed in euro and include Italian VAT for consumers in the European Union. Business customers with a valid EU VAT number can request a reverse-charge invoice before payment. Orders shipped outside the EU travel with duties prepaid, so nothing is collected on arrival.

7. Payment security

Our website runs on HTTPS with TLS encryption, and all payment data is transmitted directly to PCI-DSS compliant providers. We do not store card numbers, CVV codes or banking credentials on our servers. We never ask for payment details by email, in chat or by phone.

8. Discreet billing

Your bank statement and invoice show only our company name, S.i.n. Firenze Di Andrea D'Ambrosa, never a product description. The sender name on the parcel is neutral for the same reason.

9. Payment status and problems

You can follow the payment status of every order in your account, from awaiting payment to paid. If a payment is declined, the payment link remains valid for 7 days and you can retry with another method. Unpaid orders are cancelled automatically after 7 days without any charge.

10. Questions about a payment

Email: hello@luxedolls.eu — we answer within 48 hours on working days.

Monday to Friday, 09:00–18:00 CET

Viale F. Petrarca 44/r, Firenze, FI, 50122, Italia